AKIM Construction (“AKIM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices and rights you have. It is intended to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and the consent and messaging requirements that apply to business text messaging (A2P / 10DLC).
This policy applies to akimconstruction.com and to the ways you interact with us by phone, email, text message, and in person.
01Who we are
AKIM Construction is a structural construction company based in Peterborough, Ontario, serving contractors and commercial builds across Ontario. We are the organization responsible for the personal information collected through this website and our business operations.
02Information we collect
We collect personal information that you provide to us directly — for example, when you request a quote or consultation, contact us through a form, call or text us, or email us. This may include:
- Your name
- Email address
- Phone number (including mobile number, if you provide it)
- Mailing or project address
- Project details and any information you choose to include in your message
When you visit our website, we may also automatically collect limited non-identifying technical information, such as your browser type, device type, approximate location derived from your IP address, and the pages you view. This helps us keep the site working and understand how it is used.
03How we use your information
We use personal information only for purposes a reasonable person would consider appropriate, including to:
- Respond to your inquiries and provide quotes, consultations, and services;
- Coordinate and carry out projects, including scheduling and communication;
- Send you service and account messages, and — where you have consented — marketing communications;
- Improve our website and the quality of our service;
- Meet legal, regulatory, and contractual obligations.
04Consent
We collect, use, and disclose personal information with your consent, except where the law permits or requires otherwise. The way we ask for consent depends on the sensitivity of the information and the purpose. By providing your information and using our services, you consent to the handling of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal and contractual limits, by contacting us using the details in the Privacy contact section.
05SMS & text messaging
If you choose to share your mobile number and opt in, AKIM Construction may communicate with you by SMS text message. This section explains how that works.
How we obtain consent
We send text messages only to people who have given prior express consent — for example, by submitting a form on this website with a clearly labelled, un-checked opt-in box, by texting us first, or by providing your mobile number to us directly during a conversation or consultation and agreeing to be texted. We do not add anyone to text messaging without that consent, and consent to receive text messages is never a condition of receiving our services. We keep a record of the consent you provide.
What we may send
Depending on the program you opt into, messages may include service and account updates, scheduling and appointment reminders, project coordination and customer-care messages, and — only where you have separately consented — marketing or promotional messages.
Message frequency & rates
Message frequency varies based on your interaction with us. Message and data rates may apply, depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.
How to opt out
You can cancel text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a confirmation and stop sending texts, and we will honour your request within the timeframe required by law. Reply HELP for assistance, or contact us at [email protected] or (905) 302-8324.
06Cookies & tracking technologies
Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings; some features of the site may not work as intended if you do.
07How we share information
We do not sell, rent, or trade your personal information. We may share it only in limited circumstances:
- Service providers. With trusted vendors who help us operate — for example, website hosting, customer-relationship and scheduling tools, and our text-messaging provider. They may only use the information to perform services for us and must protect it.
- Legal and safety reasons. Where required or permitted by law, or to protect the rights, property, or safety of AKIM, our clients, or others.
As noted above, your mobile opt-in data and SMS consent are never shared with third parties or affiliates for their own marketing.
08Data stored or processed outside Canada
Some of our service providers may store or process information outside Canada, including in the United States. Where that happens, your information may be subject to the laws of the country in which it is held, and may be accessible to courts, law enforcement, and authorities in that country. We take reasonable steps to ensure providers protect your information with safeguards comparable to those described in this policy.
09How long we keep it
We keep personal information only as long as necessary to fulfil the purposes for which it was collected, and to meet legal, accounting, and contractual requirements. When information is no longer needed, we securely destroy, erase, or anonymize it.
10How we protect it
We use reasonable physical, organizational, and technological safeguards appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access, disclosure, or use. No method of transmission or storage is completely secure, but we work to protect your information and review our practices as needed.
11Your rights
Under PIPEDA, you have the right to:
- Ask whether we hold personal information about you, and request access to it;
- Ask us to correct information that is inaccurate or incomplete;
- Withdraw your consent to our use of your information, subject to legal and contractual limits;
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details below. We will respond to access requests within 30 days, as required by law. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner of Canada.
12Children
Our website and services are intended for adults and for business purposes. We do not knowingly collect personal information from anyone under the age of majority. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to remove it.
13Privacy contact
AKIM has designated an individual accountable for our compliance with this policy and with PIPEDA. Direct any questions, access requests, or complaints to:
14Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the current version on this page. We encourage you to review it periodically.
This Privacy Policy is provided for general informational purposes and is not legal advice. AKIM Construction recommends reviewing it with qualified legal counsel before publishing or relying on it.